Frequently Asked Questions (FAQs)
What is the minimum order amount?
The minimum order amount is $250. Set-up
charges and freight are not included. You
can mix and match styles and sizes in order
to achieve the $250. You still have to order
the minimum order quantity indicated on each
How do I order a sample?
We provide printed samples for $6.00 each.
There are no set-up charges for samples. We
will email a picture to you for approval.
This allows you to see exactly how the
finished bear will look. If you pay
for the UPS shipping, we can ship the sample
to you. Please send us your artwork and we
will reply with an invoice for the sample.
How is the case pack
used? The case pack is mentioned at
the bottom of each catalog page. The case
pack allows you to determine how many boxes
we are shipping for your order. You can
order any quantity you want.
What does the pricing include?
The pricing at the bottom of each catalog
page includes the teddy bear or stuffed
animal with the printed t-shirt or
accessory. A one-color imprint is included.
Our standard imprint colors are black,
white, red and blue. You can choose the
shirt color. The t-shirt can be exchanged at
no cost for any accessory that has
How long does it take for delivery?
The lead time for production is 10 - 14
days. The lead time for delivery is based
upon your location. UPS is our standard
method of shipping. FedEx is available
upon request. We are shipping from New York.
A freight quote is provided for every order.
We can also ship using your UPS or FedEx
What are the payment terms?
The terms are prepaid. You can submit
payment by check, PayPal, VISA, MasterCard
or American Express (AMEX). If you prefer to
pay by credit card, please complete a
Credit Card Authorization Form
and fax to (702) 258-4346. All credit card
payments require this signed form. All your
information is kept private and secure. We
do not share your information with any
company or person.
How much are the set-up charges?
The set-up charge is $25.00 per order. Our
standard imprint colors are black, white,
red and blue. Our standard blue is PMS 293
and the red is PMS 185. If you require PMS /
Pantone color matching, please add an
additional $50.00 per color. The set-up
charge applies to reorders.
Do you accept orders from outside the
United States? We service the needs
of customers worldwide. Please email us your
shipping address for a freight quote. You
are responsible for all duty and import
fees. We can ship using your UPS, FedEx or
Purolator account number. In a rare
occasion, we will use the Post Office.
Canadian customers can use Purolator for
Do you offer better pricing for large
orders? If you order large quantity,
we can have your order manufactured in China
and shipped directly to you. You will save
money but the lead time for delivery to your
location is 75 days. These orders are quoted
on an individual basis. You can choose the
color of the bear and make any changes as
needed to our design.
Can you manufacture custom designs or
mascots? That's our core business.
We have manufactured thousands of custom
designs for our customers. Please refer to
the later pages in our catalog to see
examples of custom plush toys and mascots.
Our custom plush toys are made in China. A
lead time of 75 days is needed for
manufacturing and delivery to New York.
personalized stuffed animals and Teddy Bears
with printed t-shirts, hats, jackets,
sweaters guitars and ribbons. Custom Teddy
Bears are very popular for promotional
advertising and school fundraising programs.
We offer wholesale pricing on customized
Teddy Bears with t-shirts and personalized
stuffed animals. We invite you to browse our
online catalog to see the many styles of
promotional stuffed animals we offer. Choose
from bears, dogs, cats, horses, sheep, cows,
penguins, parrots, monkeys and many other
styles of popular animals. In addition
to t-shirts, we also offer hats, helmets,
jackets, vests, printed ribbon and costumes.