Custom Teddy Bears

HomepageTeddy Bear CatalogCustom DesignsStuffable Teddy BearsHow to order from GIFTCO.Artwork RequirementsFAQsContact GIFTCOEmail GIFTCOFacebook

Order Process

A.  Send us an email with your order specifications and delivery information.

In order to process your order request, we will need the following information from you:

- Your name and company name
- Billing and shipping addresses
- Your telephone number
- Tell us the item number for the bear you want to order
- Shirt color for the bear
- Imprint color for your logo
- Attach your logo to the email
- How do you wish to pay?

When sending artwork, please make sure to send the correct image to use. Visit the Artwork Requirements page to learn more.

B.  We will reply with an invoice for your order.

Upon receipt of the information above, we can generate an invoice for your order.  The .pdf invoice is sent via email attachment. The invoice will show all the costs involved. Generally, you encounter three costs when ordering:

- Price for each animal ordered.
- Set-up charge of $25.00.
- Freight to ship the order.

Accessories:  We offer many accessories for our teddy bears. Accessories with red pricing can be exchanged for the t-shirt without extra cost.  Otherwise, we provide two pricing columns: pricing with a bear purchase and pricing without a bear purchase.

One-Color Standard Imprint: Our standard imprint colors are red, white, blue and black. If you need a different color, there will be a $50 Pantone color match charge.

Multi-colored Imprint:  We can print multi-colored logos. The cost is an extra $0.77 per piece. The set-up charge remains at $25.00. There are no color matching charges. We print the colors as provided in your artwork.

C.  Submit payment so we can process your order.

Upon receipt of your payment, we can process your order. The lead-time for production is 10 -14 days.

We accept VISA, MasterCard, check, wire transfer, direct deposit and PayPal payments.

Order Policies

Phone Orders:  We do not accept orders via the telephone. You can email or fax your order to us. All orders must be in written form.

Set-up Charge:  The set-up charge is $25.00 per order.

Sales Tax:  Sales tax is charged to Nevada customers. If you are a Nevada business and want to use your Nevada Department of Taxation resale number, please complete our
Resale Form for Nevada Customers.

Payment Terms:  Terms are prepaid. Schools, hospitals and the Government can issue a P.O. to initiate an order.

Credit Card / PayPal Payments:  There is a 3% bank fee for credit card and PayPal use.  Please complete our
Credit Card Authorization Form when paying by credit card. This signed form is needed in order to process your credit card payment. Your information is kept private and secure. We do not share your information with any company or persons. You can fax or email the signed Form to us.

Freight:  We are shipping from New York. Our invoice will include the freight amount unless you have provided your UPS or FedEx account number. Our standard shipping method is UPS ground delivery.  When shipping to Canada, we use your UPS, FedEx or Purolator account number.
Samples:  Printed samples are $6.00 each. We send an image for approval. We can ship the sample if you pay the UPS freight.

Returns: Since all orders are personalized, returns are not accepted.

Claims and Defectives: This is very rare. Claims must be made within 10 days from receipt of the shipment. All claims require management approval.

You must be authorized to use the trademarks sent to us for printing. We assume no liability in trademark or copyright disputes. The logos, designs and trademarks imprinted on items in this catalog have been reproduced as examples of the types of customization we offer. These items are not presented for resale and should not be constructed as product/brand name endorsements by or from the trademark owners.

We reserve the right to use all printed products in our advertising and displays unless otherwise notified in writing at the time of the order.

All prices are subject to change without prior notice.


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